Returns and Refunds Policy

Thank you for shopping at GenCuba! If you are not entirely satisfied with your purchase, we’re here to help.

Please read this policy carefully. This is the Return and Refund Policy of GenCuba.


We do not issue refunds for the services we provide once your order is placed.

We recommend contacting us for assistance if you experience any issues when you use our service.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
  • By visiting this page on our website.